How to Effectively Use Emotional Intelligence as a Manager or People Leader

Albert Einstein once said, “The only source of knowledge is experience.” But what if the source of true management mastery also includes the realm of emotions?

Time and tide have marked a pendulum swing in the business world, propelling soft skills into the leadership spotlight. At the heart of this revolution lies emotional intelligence (EI) – the intangible competence that sets the stage for employee motivation and manager excellence. This article not only unravels the secrets of emotional intelligence but also embarks on a journey of practical advice for managers to harness this emotionally-charged power – inspiring their troupe to soar to great heights.

Emotionally Charged Déjà Vu: A Deeper Dive into Emotional Intelligence

Emotional intelligence, or emotional quotient (EQ), is the innate ability to recognize, analyze, and navigate the whirlwind of emotions – your own and others’. Armed with this eighth wonder of the world, an individual can ride the emotional rollercoaster with acuity: effectively conveying feelings, fostering emotional understanding, and empathizing with others. It’s like emotional sail-setting: mastering the winds of emotional turmoil can lead to transformative relationships, a heightened ability to resolve conflicts and light a fire in others.

From Emotional Ignorance to Intelligence: Embracing the Role of EI in Management

mad formal executive man yelling at camera
Photo by Andrea Piacquadio on

In the realm of management, emotional intelligence has evolved from a mere buzzword to an indispensable bow in the management quiver. As captains of their ships, managers not only need to set sail for their emotional well-being but also decode the emotional compasses of their crew to create a thriving working habitat. Let’s set anchor and unravel the four dimensions of EI in management:

  1. Communication on steroids: Managers with a high EQ dosage can adeptly convey thoughts, spill the beans on expectations, and serve feedback sandwiches to their crew. With an uncanny sense to peer into the looking glass – predicting and understanding communication impacts – these managers can ebb and flow accordingly.

  2. Pacifying the stormy seas of conflict: Workplace conflicts lurk around every corner, ready to pounce at the slightest provocation. Emotionally intelligent captains possess the art of charting conflict icebergs, breaking them down, and steering the team on a harmonious course.

  3. Harbor of trust: A high EQ enables managers to throw the anchors of rapport and trust – demonstrating sincere understanding and empathy to reel in loyalty and dedication from their crew.

  4. Decision-making mastery: EQ-infused managers possess the prowess to strike a balance between the rational and the emotional – a balanced decision-making scales that tips in favor of the whole fleet.

Unleash the Emotionally Intelligent Beast: Motivating Employees Through EQ

Time to unleash management enlightenment by equipping managers with five emotion-harnessing strategies:

  1. Active Listening: Tune in to employees’ emotional frequencies by truly grasping their words. Amp up engagement with eye contact and empathetic body language to capture the essence of emotions.

  2. Empathy Unleashed: Sail into employee perspectives and feelings to decode their emotional baggage. Empathy is the wind in the sails of the emotional connection between managers and their crew.

  3. Shower of Praise: Refuel your employees’ emotional tanks by recognizing and appreciating their efforts. A heartfelt “thank you”, a thumbs-up for a job well done, or a constructive feedback sprinkle can work wonders as emotional nourishment.

  4. Foster Emotional Growth: Empower your motley crew to polish their emotional intelligence nuggets. Encourage EI journeys, provide workshops, and make EI an integral part of the company culture – cultivating a garden of emotional self-awareness and unity.

  5. Self-Mastery: Rule your emotional kingdom before attempting to govern the emotions of your subjects. Acknowledge your Achilles’ heel and seek out EI growth opportunities to be an emotionally sagacious role model for your crew.

The Emotionally Intelligent Manager Manifesto

excited black woman using laptop
Photo by Monstera on

Emotional intelligence is the trump card in forging an effective and inspired work environment. Managers who conquer the emotional realm and champion their own EI are on course to motivate their crew and cement the roots of long-lasting success. By adopting and nurturing the skills mentioned above, managers can transform their workplace into a hive of happiness, motivation, and productivity – where employees can spread their wings and unleash their unbridled potential.


  • How to Train Your Team’s Emotional Intelligence – Hppy (
    • The importance of emotional intelligence (EI) in the workplace: EI is the ability to perceive, control, and evaluate emotions in oneself and others. It determines success in work and life, and influences job performance, leadership potential, and happiness of employees.
    • The four domains of EI according to Daniel Goleman: Self-awareness, self-management, relationship management, and social awareness. These are the skills that separate the most successful workers and leaders from the average.
    • How to train your team’s EI: You need to introduce the concept of EI, discuss its core principles, participate in workshops or seminars, develop social responsibility, work on your own EI, and listen to your team members. You can also use various tests and assessments to measure and improve EI.
    • The benefits and challenges of using EI in the business: EI can help you manage and address problems, enhance communication and collaboration, increase customer satisfaction, and foster a positive work culture. However, it can also have some disadvantages and limitations, such as being subjective, difficult to measure, or misused.
  • 13 Emotional Intelligence Activities, Exercises & PDFs ( – The ability to understand and manage emotions in oneself and others. It explains the definition, components, benefits, and challenges of EI in the workplace, and provides various activities, exercises, and resources to improve EI.
  • How To Develop Emotional Intelligence Training For Employees | EdgePoint Learning – You might want to visit this page if you are interested in learning more about emotional intelligence and how it can help you in your work and life. You can also find some useful tips and tools to enhance your own EI or your team’s EI.
  • Emotional Intelligence in the Workplace: Why it Matters for HR Management Professionals ( – EI can help you manage and address problems, enhance communication and collaboration, increase customer satisfaction, and foster a positive work culture. However, it can also have some disadvantages and limitations, such as being subjective, difficult to measure, or misused.